Frequently Asked Questions

We make it easy! We provide a screen sharing program, and will ask your team to record tasks as you complete them. Then, send us the videos. We will learn from you and take over the tasks from there. You will not have to train us again, unless anything changes! These videos are meant to show us specifically how your team runs.

Yes! Our Company carries both Errors & Omissions Insurance, as well as Cyber Coverage.

Absolutely! Chat with our Team to discuss your needs, and we can customize a plan that works best for you. Click here!

Our go-to method of communication is Google Suite (Google Hangouts, Chat, Emails), however we are flexible to work with your Team’s preferred method as well.

Do you have a vendor relationship you are looking to leverage? We have many clients who provide business consistently to title companies, attorneys, lenders, inspectors, etc. and are looking for ways to make that relationship a two way street. This is a great way – ask that vendor to pay your monthly subscription! Just be sure to check any local restrictions

Yes, our team generally works from 10am EST to 7pm EST. This shift is designed to accommodate all different US Time Zones (MST, CST, PST).

Our Team employs a very detailed recruitment and hiring process – requiring time and money to examine, train and bring on high quality Virtual Assistants for your Team. Your Setup fee covers our detailed process to get you a qualified VA to work for you immediately! See more about this hiring process below. 

A prospective hire must meet our initial criteria to be considered: calling experience, excellent conversational English language skills, and excellent references.

We then invite prospective hires to partake in our initial testing including a DISC assessment, as well as a KPA assessment. 

The hire is then put through in depth training for real estate practices, team building, and system management. This is a full time training program where they receive additional training on real estate related language, outbound calling, overcoming objections, our scripts, our technology, our tools, and much more. 

If they pass through this process, they will begin working with an Associate Team Lead to train with an expert for a months time, before beginning to work directly with a team.

This entire process can take 4-6 weeks before your VA is working for you full time!